Emotional Intelligence - “the capacity for recognizing our own feelings and those of others for motivating ourselves, and for managing emotions well in ourselves and in our relationships”. Daniel Goleman
It is generally said to include three skills
1. Emotional awareness, including the ability to identify your own emotions and those of others;
2. The ability to harness emotions and apply them to tasks like thinking and problems solving;
3. The ability to manage emotions, including the ability to regulate your own emotions, and the ability to cheer up or calm down another person.
How is this concept important for managers and growing businesses?Some of the most important aspects of emotional intelligence for leaders to make effective decisions are self-awareness, self-confidence, self-control, commitment and integrity, and the ability to listen, communicate, influence and accept change.
Managers who do not develop emotional intelligence have difficulty in building good relationships with peers, subordinates, superiors, and clients.
Check out this video for details https://www.youtube.com/watch?v=n6MRsGwyMuQ
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